Privacy Policy

For the purposes of applicable data protection legislation (including the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR)), the data controller is Carpets 4 all Limited T/AS Carpet Giant, Unit 1a Oast House way, Cray Avenue, Orpington, Kent, BR5 3PT. As data controller we take all necessary steps to comply with the GDPR when handling personal information and we will meet our legal obligations to you in the way that we deal with that information. We will take reasonable precautions to safeguard your personal data against loss and unauthorised disclosure or access.

You may provide us with and/or we may collect the following personal information:

• Name
• Contact information including postal address, email address and telephone number
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

• When you shop online, we capture information through cookies and similar technologies
• When you purchase a product or service in store or by phone but don’t have (or don’t use) an account.
• When you engage with us on social media.
• When you join a Partnership loyalty programme
• When you contact us by any means with queries, complaints etc
• When you enter prize draws or competitions.
• When you book any kind of appointment with us or book to attend an event
• When you choose to complete any surveys we send you
• When you comment on or review our products and services.
• When you fill in any forms. For example, if an accident happens in store, a Partner may collect your personal data
• When you use our car parks and shops which usually have CCTV systems operated for the security of both customers and Partners. These systems may record your image during your visit.

We will use your data to fulfil our contractual obligations to you, for example (but not limited to) processing your quotes, orders and managing your account.

If you have an account with us, we will still need to contact you about your account in order to fulfil our contractual obligations to you.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect in store and online.

Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will take all reasonable care to prevent any unauthorised access to your personal information. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

All information collected is stored on servers owned by our trusted server providers which are held in physically secure locations and are protected by firewall and password based security measures. We will retain your information for seven (7) years, after which time it will be destroyed.

The GDPR gives you a number of rights in respect of your data, including:

Right to access

You have the right to access the information we hold about you. If you would like a copy of this information please contact us by email or in writing (please see our contact details below). We may request proof of your identity before sharing such information.

Right to rectify your personal data

If you discover that the information we hold about you is incorrect or out of date, you may ask us to correct that information.

Right to be forgotten

You may ask us to delete information we hold about you in certain circumstances. It may not be possible for us to delete all of the information we hold about you where we have an ongoing relationship, however please contact us by email or in writing and we will do our best to assist with your request.

Other rights

In addition to the above, you may also ask us to stop or restrict our processing of the information we have about you. You may also ask us to transfer your personal information to a third party in certain circumstances. If you would like any other information on these aspects of your rights, please contact us.

Email info@carpetgiant.co.uk with a request to unsubscribe from direct marketing communications.

We may change this Privacy Policy from time to time. Any substantial changes will be notified by a prominent notice on the home page of the website. As a result of improvements we make to our services, changes in the law or developments in technology, we may change the information we hold about you, the method and purposes for which we process such information. If we make any substantial change in the way in which we use your personal information we will notify you by email. This policy is effective from November 2020.

Your use of the website and this Privacy Policy is subject to the laws of England and Wales and the exclusive jurisdiction of the English courts regarding any disputes that may arise under it.

Please also notify us directly, as soon as possible, if you have any concerns or wish to make a complaint regarding the way your personal data has been handled. If we cannot resolve a compliant to your satisfaction you can contact the ICO at www.ico.org.uk or by telephoning 0303 123 1113.