This website is made available by Carpets 4 all Limited T/AS Carpet Giant (registered number 05033343), Unit 1a Oast House way, Cray Avenue, Orpington, Kent, BR5 3PT – referred to in this statement as “we” or us”.
We can be contacted at email@example.com
For the purposes of applicable data protection legislation (including the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR)), the data controller is Carpets 4 all Limited T/AS Carpet Giant, Unit 1a Oast House way, Cray Avenue, Orpington, Kent, BR5 3PT. As data controller we take all necessary steps to comply with the GDPR when handling personal information and we will meet our legal obligations to you in the way that we deal with that information. We will take reasonable precautions to safeguard your personal data against loss and unauthorised disclosure or access.
What Sort Of Personal Data Do We Collect?
You may provide us with and/or we may collect the following personal information:
- Contact information including postal address, email address and telephone number
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
When Do We Collect Your Personal Data
- When you shop online, we capture information through cookies and similar technologies
- When you purchase a product or service in store or by phone but don’t have (or don’t use) an account.
- When you engage with us on social media.
- When you join a Partnership loyalty programme
- When you contact us by any means with queries, complaints etc
- When you enter prize draws or competitions.
- When you book any kind of appointment with us or book to attend an event
- When you choose to complete any surveys we send you
- When you comment on or review our products and services.
- When you fill in any forms. For example, if an accident happens in store, a Partner may collect your personal data
- When you use our car parks and shops which usually have CCTV systems operated for the security of both customers and Partners. These systems may record your image during your visit.
How And Why Do We Use Your Personal Data?
We will use your data to fulfil our contractual obligations to you, for example (but not limited to) processing your quotes, orders and managing your account.
If you have an account with us, we will still need to contact you about your account in order to fulfil our contractual obligations to you.
How Do We Keep Your Personal Information Secure?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect in store and online.
Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
How We Protect Your Personal Data
We will take all reasonable care to prevent any unauthorised access to your personal information. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Where We Store Your Personal Information And For How Long?
All information collected is stored on servers owned by our trusted server providers which are held in physically secure locations and are protected by firewall and password based security measures. We will retain your information for seven (7) years, after which time it will be destroyed.
What Are Your Rights Over Your Personal Data?
The GDPR gives you a number of rights in respect of your data, including:
Right to access
You have the right to access the information we hold about you. If you would like a copy of this information please contact us by email or in writing (please see our contact details below). We may request proof of your identity before sharing such information.
Right to rectify your personal data
If you discover that the information we hold about you is incorrect or out of date, you may ask us to correct that information.
Right to be forgotten
You may ask us to delete information we hold about you in certain circumstances. It may not be possible for us to delete all of the information we hold about you where we have an ongoing relationship, however please contact us by email or in writing and we will do our best to assist with your request.
In addition to the above, you may also ask us to stop or restrict our processing of the information we have about you. You may also ask us to transfer your personal information to a third party in certain circumstances. If you would like any other information on these aspects of your rights, please contact us.
How Can You Stop The Use Of Your Personal Data Being Used For Direct Marketing?
Email firstname.lastname@example.org with a request to unsubscribe from direct marketing communications.
Law & Jurisdiction
Please also notify us directly, as soon as possible, if you have any concerns or wish to make a complaint regarding the way your personal data has been handled. If we cannot resolve a compliant to your satisfaction you can contact the ICO at www.ico.org.uk or by telephoning 0303 123 1113.
How to contact us
Head Office, Unit 1a Oast House Way, Cray Avenue, Orpington, Kent, BR5 3PT